Terms and Conditions

The Excel Digitizing US service does not provide any guarantee or legal liability for the use of our services or for the end use of the documents we provide. In other words, we only provide digitizing / vector works of art - we do not assume any loss or liability arising out of the use.

We also strive to provide uninterrupted service and complete 99.9% of our orders on time. However, we will not be responsible if unable to deliver on time. We do not accept liability for any of your loss that you may incur. Very complex designs can take up to 48 hours as well

It is your responsibility to ensure that the design, description, and artwork submitted by you does not infringe the copyrights or registered trademarks of others.

It is also your responsibility to specify brand guidelines and ensure that they are met. We will do our best (we encourage you to send us the brand guide in advance), but there is no guarantee that due to the restriction of the embroidery design, the strict brand guide can match.

We also have the right, at our own discretion, to refuse material (discrimination, defamation, obscenity, etc.) that is considered inappropriate or offensive.

With our fast turnaround time, we receive your order almost immediately. Canceling in the first hour will not incur any fees. After that, we reserve the right to charge for the work you have undertaken

Refunds and corrections

Our goal is for the first time. But if you are not satisfied with the result, we first ask for a chance to make a change. We will ask you to provide appropriate information about any issue to help solve the problem.

If we cannot solve your design satisfaction then you will receive a refund of course.

Hoverer refunds must be made within one month of the original order.

We may reject your application if we determine that your business or site is unsuitable for our Program, including if it:

  • Sexually explicit materials promotion.
  • Violence promotion
  • Discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age etc. promotion
  • Illegal activities promotion
  • Incorporates any materials which infringe or assist others to infringe on any copyright, trademark or other intellectual property rights or to violate the law
  • Variations or misspellings thereof in domain name